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• How and when will I receive my Dricast
cover?
Once we have confirmed your payment has
been received, your Dricast waterproof cover will be delivered via
NZ Post's International Express Post This should ensure delivery
within 3 - 5 working days. This cost is added to any order.
• How long can I use the Dricast cover
for?
OVERALL - Your Dricast cover is
reusable almost indefinitely if used and stored correctly. Being
natural latex rubber it will breakdown naturally over time if
exposed to light sources. If stored away from light it should last
indefinitely.
PER SESSION - Recommend approximately 20
minutes at a time. Any longer and condensation from use/sweat will
build up and cause dampness and negate the use of the
cover.
• Will my
Australian Health Provider or Insurer reimburse me for the cost of
my Dricast cover?
In many instances the costs can be
reimbursed, however this does vary on a case by case basis so
please check with your provider. We have had
customers reimbursed through Workers Compensation, Veteran Affairs
and Private Health Funds. Eligibility does however depend on each
individual circumstance.
• Will my Credit Card transactions be
secure over the internet?
Yes totally secure.
We use a 3rd party
supplier called Stratapay for financial transactions and credit
card payments via the Internet. We are not permitted access to
credit card numbers or other financial information that you may
give to Stratapay in the process of ordering products from us. All
we receive is notification that a payment is either approved or not
approved. Stratapay use a secure 128 bit encrypted Payment Gateway
and offers full security and traceability on all
transactions.
• How water resistant is my Dricast
cover?
Your Dricast Cover is totally
waterproof if used correctly and the fitting instructions are
followed. Because of it's patented seal, water cannot penetrate
into the cover and will keep your cast, bandage or wound completely
dry.
• What activities does the Dricast cover
allow me to undertake?
You can bathe, shower, swim or
undertake hydrotherapy to aid in
rehabilitation.
• What sizes do the Dricast covers come
in?
The Dricast covers come in 15
different sizes to fit almost everyone. (See the "Products and
Prices" page for details).
• How durable is my Dricast
cover?
If used properly and the fitting
instructions are followed it is durable enough to be used in almost
all indoor situations. The arm model can also be used in outdoor
situations, however due to potential damage from walking on them
that could cause the cover to puncture, leg models are not
recommended for outdoor use (eg. On the beach or similar
places).
• What if I have a problem or a
question?
Phone us on + 64 9 625
4498 between 9am -
5 pm Mon to Fri NZST. We will be happy to offer assistance. If you
call outside of office hours please leave a message and we
guarantee to return your call.
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